An old-time RVer once told me that if 80% of the things on the coach are working, he is 100% happy 100% of the time (I call it the 80/100/100 rule & it’s a complete oddity of RVing). Going into 3 years on the road I find that’s a pretty good approximation. Taking what is basically a normal home and rattling it around in all kinds of weather on a constant basis is bound to “shake” things up, so whether you like it or not you are going to have strange, lonely screws that seemingly pop out of nowhere, occasional leaks with no obvious source, equipment that breaks for no reason and mysterious electrical problems that simply can’t be explained. It’s just the reality of life on the road.
But the most pressing issue of 80/100/100 is not the breaks but getting someone reliable to fix them. We struggled with this our second year out when we had massive problems with our big drivers-side slide, and this despite using rvservicereviews.com as a resource. We used a well-rated shop in Colorado where we spent 2 full days (only to be sent away ‘coz they couldn’t fix it), and waited almost 3 weeks in Eugene to get into the Monaco factory (never did get in). Finally, with the clouds parting and angels singing we were introduced to Marty ((541)-517-1716), Mark((541)-515-2740) and Eric ((541)-255-6231) at Elite RV Repair & Remodel (a mobile outfit of highly experienced guys who all worked at the Monaco factory for years). You may think I’m exaggerating, but after several months living with a non-functioning & leaking slide it was aaaalmost a religious experience. In a few hours these guys came out to the rig and completely fixed what the other shops couldn’t handle. We were hooked and decided we would use them for every single RV repair we could in the future.
This year was no exception. We came back to Eugene with a few minor but annoying issues which we hadn’t been able to fix ourselves -> a missing cable on our bedroom slide (which was causing a small leak), a broken door awning motor, a mysterious alternator problem and a very tricky broken kitchen island pull-out catch. Our very first call was to Elite who came out right away to assess the repairs. This year we had the added complication of wanting to use our new Extended Warranty (I’ll write another post about Warranties soon -> I’ve been “testing” this one and there’s a whole lot to talk about here). Not only did Marty jump through all the hoops required by the warranty (and believe me there are always hoops), including attending an inspector who had to came out to assess the damage, but the crew got it all fixed and completed in the time requirements we had. Perfect!
Elite recently opened a shop location (in Harrisburg, just north of Eugene) so they have both mobile and fixed service now. They do serious remodelling too. We had a RV buddy who did a massive make-over of their Monaco w/ these guys incl. new floors, custom computer desk, new valences, updated kitchen…you name it, and they were very happy with the results. Depending on budget we may well come back later in the summer for a bit of remodelling ourselves.
In the meantime, we’re finally off to the coast and once again 80/100/100 happy. If you’re in Eugene and need some work done I highly recommend these guys. And no I don’t get paid for this….but now that you mention it maybe I should bargain some remodel work for it…hmmmm?